Team Manager

📋 Description Provides regular supervision and mentorship over subordinate staff Communicates performance, goals, and coaching with team Leads daily agent coaching and development sessions Manages Kronos to maintain 0% discrepancy Oversees program standards (AHT, Quality, Sales) and attrition impact Produces weekly Team Manager Scorecard for Ops review 🎯 Requirements High School Diploma or GED required Completion of PRCU Team Manager curriculum within 1 year Experience supervising 15+ employees in a supervisory role Excellent oral and written communication skills Strong interpersonal skills and ability to give constructive feedback Time management skills and computer proficiency; adaptability; Bachelor's degree desirable