Lead Research Advisor/Customer Success Lead

📋 Description Act as a Dscout expert to train customers on functionality and methodology. Consult with customers to design research on our platform. Collaborate on high-impact research projects (planning, recruiting, fielding). Help customers derive insights using Dscout’s analysis tools. Partner with Sales to drive retention and expansion, reduce churn. Manage 1-3 Research Advisors; travel occasionally for onsite visits. 🎯 Requirements 5+ years in research; CS/consulting exposure. Lead complex qualitative research engagements across all phases. Consult with clients to drive product adoption and maximize CLV. 1+ years managing a team. BA/BS in anthropology, sociology, market research, design research, or HCI. Excellent oral and written communication. 🎁 Benefits Strong compensation with bonus and equity. Flexible PTO, 15 holidays, parental leave, 401k match. Education stipend and remote work stipend. Transparent, open company culture.