Job Description
📋 Description Lead the Charge: Execute a cutting-edge CS strategy aligned with Docebo goals. Define Excellence: Establish goals, metrics, and KPIs to elevate team performance. Bridge the Gaps: Collaborate with Sales, Marketing, and Product to unify CS. Champion Your People: Mentor and develop CS professionals, with performance reviews. Cultivate the Culture: Foster a customer-centric, collaborative Docebo Heart culture. Advocate for Champions: Build strategic relationships with key customers as executive advisor. 🎯 Requirements Proven Leadership: 3–5 years leading customer-facing teams in B2B. Educational Foundation: Bachelor's degree or equivalent. Growth Catalyst: Track record unlocking upsell and cross-sell opportunities. Master Communicator: Exceptional written and oral communication. Poise Under Pressure: Stay calm and empathetic in high-volume situations. Autonomous Driver: Self-driven and collaborative problem solver. Ready to Roam: Travel up to 25% with notice. 🎁 Benefits Hybrid schedule: three in-office days (Tue-Thu) with flexible rest. Health benefits provided. Paid time off: vacation, Docebo Days, holidays, birthday off. Financial wellness: ESPP at 15% discount. Employee Resource Groups and community.
