Job Description
📋 Description Lead TAM team across AMER with coaching and development Build a high-accountability operating rhythm with clear goals and KPIs Ensure onboarding, adoption, expansion, and renewal-risk moments have consistent support Use health signals, adoption data, and renewal timing to prioritize work Lead renewal strategy reviews and executive business reviews Partner with Sales, PS, Solutions, and Product for a seamless customer experience 🎯 Requirements Significant experience in Customer Success or TAM in post-sales SaaS, incl. leading teams Experience supporting mid-market and enterprise in B2B SaaS with retention/adoption/expansion and exec mgmt Proven ability to coach onboarding, value realization, renewal strategy, risk mitigation, and growth Strong operational judgment using health scores, adoption data, renewal timelines, and account signals Strong leadership, communication, and cross-functional collaboration; influence across stakeholders Experience integrating AI tooling into TAM workflows to improve speed and coverage
