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Job Description
📋 Description Provide guidance and troubleshooting support to internal teams on business applications. Manage system access requests and resolve issues via Slack, Zendesk, and admin tools. Escalate complex issues to Product Management, O2C, Deal Desk, and Systems Engineering. Document and tag interactions to support process improvement and reporting. Collaborate with internal teams to ensure a seamless support experience. Stay updated with system changes and best practices through training. 🎯 Requirements Proven experience with Salesforce and NetSuite is essential. 2-3 years of live chat customer service experience. Familiarity with sales processes and business applications. Proficiency with Zendesk, Slack, and admin tools. Strong analytical and problem-solving skills. Excellent written and verbal communication skills. 🎁 Benefits Fully remote position with a 40-hour fixed schedule. Shifting schedule; often afternoon or night with flexibility. Company culture with good work-life balance. Follows US Central Time. Equipment provided. HMO + 13th month pay.
