Technical Account Manager - EMEA

📋 Description Serve as trusted TAM for a portfolio of EMEA SMB customers. Drive retention, renewals, and revenue protection. Collaborate with Sales, Implementation, Product, Support. Lead renewal and true-up activities; coordinate orders. Provide advisory on M365 incl Entra ID, Exchange Online, Teams, SharePoint. Occasional travel; monthly Milan meetings. 🎯 Requirements Strong Microsoft 365 administration knowledge (Entra ID, Exchange Online, Teams, SharePoint Online). Experience in Technical Account Management or similar post-sales in SaaS/cloud. Portfolio management focus on retention and renewals. Comfortable with commercial conversations and expansion signals with Sales. English and Italian proficiency for technical and business stakeholders. Bachelor's degree in CS/Engineering/IT or equivalent. Experience with Salesforce or similar CRM and data hygiene. 🎁 Benefits Ownership mindset: Take ownership and drive outcomes. One Team culture: Collaborative and inclusive. Global exposure: Work with international customers and teams. In-person Milan meetings and occasional travel.