Specialist - Customer Success

📋 Description Proactively engage customers with strategic guidance to maximize Freshworks value. Document and understand customer business flows and use-cases for large clients. Showcase product demos and map solutions with best product-fit. Align with key stakeholders to strengthen the customer relationship program. Evaluate how customers use Freshworks to identify efficiency gains. Promote awareness of latest Freshworks innovations and roadmap. 🎯 Requirements Proven track record as a strategic trusted advisor to clients. Able to simplify complex concepts for diverse audiences. Very strong written and verbal communication skills. Self-starter who owns ongoing customer success for clients. Ability to report client status on a timely schedule. Bachelor's in Computer Science plus Business Education preferred. 🎁 Benefits Equal opportunity employer with a diverse, inclusive culture. Fresh vision. Real impact. Come build it with us.