Job Description
📋 Description Lead the caring customer service team to deliver heartfelt support. Empower agents to help every caller with empathy and speed. Drive CSAT, conversions and AOV through coaching. Identify opportunities, create plans, and deliver measurable results. Hybrid, Vancouver-based role with 8am-4pm PST hours. Salary CAD 80,000–95,000 depending on experience. 🎯 Requirements 5+ years in a Customer Service environment. 2+ years in Customer Service management. Strong knowledge of CRM and Contact Center platforms (e.g., Talkdesk). Track record coaching and developing teams to improve CSAT, conversions and AOV. Ability to identify opportunities, develop plans, and implement changes. Empathetic, customer-focused leadership with a heart. 🎁 Benefits Generous healthcare package Hybrid work environment (2 days WFH for Vancouver-based) Weekly team lunches Flexible holidays with banked days Casual dress code Professional development: we cover fees, travel, and materials
