Job Description
📋 Description First point of contact for collection/delivery issues; resolve problems quickly. Escalate recurring issues to line manager; monitor progress to improve service. Contribute to project work; collaborate to improve processes. Process new transport requests; ensure timely bookings for collections/deliveries. Liaise with transport partners; ensure prompt, efficient communication. Oversee end-to-end transport claims; maintain an analytical approach. 🎯 Requirements Excellent verbal and written communication; professional telephone manner. Strong attention to detail; highly organised; proven prioritisation. Proactive problem-solver; can streamline processes and embrace change. Comfortable handling escalated issues independently; implement preventative measures. Strong administrative skills; experience with Google Sheets. Experience with Zendesk is advantageous but not essential.
