Customer Care Advisor - German Speaking

📋 Description Handle tickets, calls and chats with high attention to detail Obtain CSAT targets across email, phone and live chat Adhere to schedules and rota per agreed targets Assist customers via email, phone, chat and social media Collaborate with clinical, socials and pharmacy teams Ensure patient requests are handled promptly 🎯 Requirements German native speaker with high proficiency in English Minimum of 2 years in online customer service Experience handling multi-channel support (Email, Chat, Phone) Experience using cloud-based platforms such as Zendesk Computer literacy Pharmacy/skincare knowledge or experience is desirable 🎁 Benefits 25 days holiday plus UK bank holidays Private health insurance, dental and eye care Pension scheme Enhanced parental leave Cycle-to-work scheme Electric car scheme