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Job Description
📋 Description Advocate for customer needs across lifecycle; align to objectives. Collaborate with account team to develop account plan. Drive adoption, retention, and overall customer satisfaction. Build partner-focused relationships with key contacts. Resolve customer concerns with internal teams. Monitor and report Customer Health Metrics (usage, churn risk). 🎯 Requirements 5+ years in Enterprise Customer Success or related role. Experience with pricing, quoting, rebates or analytics in B2B. Understanding of quote-to-cash and dynamic pricing. Proficient with sales methodologies (Challenger, MEDDPICC). Governance for complex software implementations. Enterprise account management across geographies. 🎁 Benefits Flexible work from home or office. Unlimited PTO for vacation, sick, mental health. 4 recharge days quarterly company-wide pause. 16 weeks paid parental leave with benefits. $110/month for cell phone and internet. High-end laptop provided (Windows or Mac).
