Job Description
📋 Description Lead onboarding engagements from kickoff through the structured ~9-month journey. Build and manage onboarding plans aligned with customer goals, milestones, timelines. Partner with customers to design and build integrations; provide guidance on best practices. Translate technical concepts (APIs, data flows, automation) into clear business outcomes. Guide solutions involving API lifecycles, data ingestion, AI-enabled automation, and EDI. Drive time-to-value by ensuring meaningful outcomes early and consistently. 🎯 Requirements Experience onboarding, customer success, solutions consulting in SaaS. Guided customers through complex onboarding engagements. Familiar with APIs, integration patterns, data ingestion, and automation platforms or iPaaS. Exposure to AI-driven use cases or intelligent automation is a plus. Experience with EDI or B2B integrations is a plus. Bachelor’s degree in Business, Information Systems, CS, or equivalent. 🎁 Benefits Remote-first culture built on trust, collaboration, and transparency. High-growth, inclusive environment where innovation thrives and ideas are implemented. Lightspeed learning opportunities to stay at the leading edge. Monthly tech stipend. Parental leave and a generous benefits package. Vacation days, wellness days, and holidays.
