Vice President Customer Success

📋 Description Build, coach and lead the Americas and Japan/APAC CS teams Partner with sales and other teams to improve CLV via adoption, value, health, retention, and expansion Drive the team to hit KPIs Mentor the team to maintain account hygiene, health, and metrics Participate in revenue and health forecasting Partner with stakeholders to deliver best-in-class customer experience 🎯 Requirements 10+ years experience in strategic or enterprise CS/AM leadership 7+ years leading CS/AM teams at high-growth B2B SaaS Experience hiring and enabling CSMs with performance management Solid understanding of AI, Enterprise SaaS apps and collaboration tech Excellent communication and cross-functional collaboration Experience with Digital CS and/or Marketing to scale CS 🎁 Benefits Equity Wellbeing benefit WFH equipment allowance Learning & Development stipend Location-specific benefits vary by location