Digital Customer Success Manager

📋 Description Serve as primary CS contact for a pooled segment of customers. Drive adoption via scalable programs: webinars, campaigns, and self-service. Help customers leverage Vendavo capabilities, updates, and best practices. Monitor health, usage, and engagement to identify needs for outreach. Partner with customers to connect them with resources and experts. Escalate issues and ensure timely resolution with transparency. 🎯 Requirements 3-5 years in CS, Support, Account Mgmt, or related role. Experience supporting multiple SaaS customers concurrently. Strong customer advocacy mindset; connect needs to resources. Ability to manage high-volume interactions with a consistent experience. Use health signals and adoption metrics to prioritize outreach. Excellent written and verbal communication across digital channels. Willing to support NA and European time zones as needed. Nice to have: Gainsight, Totango, ChurnZero, or Planhat experience. Familiarity with Salesforce and customer analytics tools. 🎁 Benefits Professional growth and development opportunities. Flexible working hours. 4 recharge days each quarter. High-end laptop provided (Windows or Mac). Competitive pay and bonus. 18 vacation days per year (plus 15 sick days).