Customer Success Manager

📋 Description Manage and nurture customer accounts with daily communication and online marketing expertise Help customers refine online marketing strategies and resolve advertiser issues Own and grow your book of business; develop vertical expertise (e-commerce, travel, etc) Develop knowledge of Smartly tools and digital marketing to solve problems Build strong relationships with customers and platform partners such as Meta, Pinterest, Snapchat, TikTok Collaborate with customers and product teams to maintain fast feedback loops 🎯 Requirements 3+ years of paid digital advertising across platform partners Experience in a customer success or similar role Proactive problem-solver with a can-do attitude Comfortable tackling technical challenges with engineering teams Able to translate data into actionable insights Strong English communication; able to engage diverse audiences