Customer Success Manager (Mid Market/Enterprise)

📋 Description Own and manage a strategic book of business with executives and stakeholders Drive retention with a focus on expansion (GRR, NRR, upsell) Monitor health, engagement signals, and sentiment to mitigate churn Build strong relationships with key stakeholders to foster trust Drive product adoption and measurable customer outcomes Analyze usage and customer data to inform strategy 🎯 Requirements 5+ years in Customer Success or Account Management in SaaS Experience managing a book of business with retention and expansion metrics Proficiency in CRM systems (HubSpot preferred) Strong understanding of SaaS metrics, customer health, and indicators Ability to interpret product usage data and customer signals to drive outcomes Experience using Gong or Loom for customer communication and insights 🎁 Benefits Competitive pay and equity Unlimited PTO; minimum two weeks off per year Paid parental leave for all new parents Osano medical/dental/vision premiums covered Fully remote; work from anywhere in the U.S. MacBook and $600 for home workspace