Customer Care Manager II - US Payroll

📋 Description Direct a team of Team Leads and Senior CC Specialists in Payroll & Tax care. Drive customer experience, operational excellence, and people development. Oversee end-to-end payroll & tax care for Toast's restaurant operators. Collaborate with Payroll, Tax, Product, Engineering, Restaurant Success, and Ops. Coach leaders, manage KPIs, and lead data-driven workforce planning. Ensure compliance and service quality in a fast-paced SaaS setting. 🎯 Requirements Bachelor's degree in Business, Finance, Accounting, HR, or related field. 10+ years in customer service, payroll ops, or related leadership (SaaS preferred). 5+ years leading managers or team leads with coaching and development. Experience leading payroll, tax, HRIS, or similar SaaS support ops. Strong understanding of U.S. payroll lifecycle, taxes, and compliance. Experience with CRM platforms and AI/automation tools is desirable. 🎁 Benefits Competitive compensation and benefits program. Hybrid work model with in-office options by region. Total rewards beyond earnings to support healthy lifestyle. Inclusive, diverse culture with growth opportunities.