Customer Implementation Manager, AI Solutions

📋 Description Lead US AI Implementation team and partner with customers to deploy AI solutions. Configure AI workflows, prompts, and conversations in Nextiva platform. Design deterministic conversation flows, greetings, hours, and routing. Train customers to manage and optimize their AI solutions. Coach a team of ~10 AI Implementation Specialists and establish best practices. Drive adoption, go-lives, and faster time-to-value while protecting customer experience. 🎯 Requirements Bachelor's degree in CS/Engineering or related field, or equivalent. 6+ years in SaaS implementation, AI deployment, or customer onboarding. 2+ years leading technical or customer-facing teams. Experience leading enterprise implementations from discovery to deployment. Experience implementing AI solutions with large language models and workflow automation. Strong prompt engineering and ability to translate business needs into AI workflows. 🎁 Benefits Health: medical, dental, vision, and telemedicine options. Insurance: Life, disability, and supplemental indemnity plans. Flexible time off, PTO, sick time, parental leave, and holidays. Financial Security: 401(k) with company match and HSA contributions. Wellness: Employee Assistance Program and wellness initiatives. Growth: Ongoing learning opportunities and career advancement.