Education Customer Care Supervisor

📋 Description Lead and develop a multi-function customer care team (service, transactions, collections) Manage day-to-day delivery against SLAs, KPIs, quality, and regulatory requirements Mentor staff; conduct 1:1s, performance reviews; manage underperformance Prioritize work, queue management, and workforce planning Ensure compliant processing of transactions and collections Identify trends, escalations, and drive process improvements 🎯 Requirements High School Diploma or equivalent 2+ years leading client-facing, high-volume teams Proven SLA-driven customer support leadership Data-driven decision making and strong stakeholder management Excellent communication and problem-solving skills Experience with international payments or education sector preferred 🎁 Benefits Market-competitive salary Global growth and development opportunities Hybrid schedule: 2 days in office (Tue mandatory) Generous health, disability, and life insurance Paid holidays, time off, and life-event leave Shift: Mon–Fri, 7:00am–4:00pm