Job Description
📋 Description Onboard clients with training and ongoing support via video, phone, or email. Resolve inquiries and troubleshoot issues across channels. Partner with Sales to define success, ROI, and retention. Build strong client relationships to promote product adoption. Record activities in Salesforce and share product feedback. Develop knowledge of Cloudbeds products and client needs. 🎯 Requirements 1+ year hospitality experience (e.g., Front Desk, Revenue Manager). 2+ years in customer-facing roles. Strong communication with empathy and customer focus. Proficiency with Salesforce and CRM basics. Ability to train clients and create materials. Comfortable working across multiple projects and teams. 🎁 Benefits Remote-first culture with ongoing remote work. PTO per local labor rules. Monthly Wellness Fridays for longer weekends. Fully paid parental leave. Home office stipend based on residency. Professional development via Cloudbeds University.
