Customer Success Director (Tech Touch) (Hybrid)

📋 Description Lead a high-performing CS team to maximize value and ARR Own onboarding, renewals, cross-sell, and ARR targets Monitor metrics and dashboards; implement corrective actions Ensure exceptional customer experiences and outcomes Enforce the customer journey and engagement model Develop and execute CS playbooks and scale processes 🎯 Requirements Associate’s degree or equivalent preferred Gmail and Google Docs experience MS Office (Word and Excel) experience Salesforce or other CRM experience 1+ year managing SaaS customers Fluent in English and Portuguese 🎁 Benefits Company-wide bonuses tied to monthly sales targets Employee referral bonuses Adoption assistance Tuition reimbursement Certification reimbursement and bonuses