Job Description
📋 Description Oversee deployment planning, adoption, and issue resolution. Establish client governance, conduct stakeholder meetings, and quarterly reviews. Develop and deliver a continuous product education and training program. Set and track customer success KPIs; manage action plans. Troubleshoot customer concerns and escalate critical issues. Provide Critical Event Management support through reports and drills. 🎯 Requirements Security+ certification is required. Experience in emergency or risk management in a technical role. 3+ years in a customer-facing support or consulting role. Strong project management and technical/software skills. Working knowledge of internet-hosted apps, HA architectures, security, telephony, and networking. Excellent knowledge of VM environments and Microsoft Clustering. 🎁 Benefits Healthcare benefits Dental benefits Parental planning Mental health benefits 401(k) plan and match Paid time off
