Customer Care Manager - US Payroll

📋 Description Manage and coach a team of Customer Care Specialists. Oversee Payroll & Tax customer support journey for Toast. Collaborate with Payroll Ops, Tax Ops, Product, Engineering, and Onboarding. Drive an accurate, timely, empathetic customer experience. Lead performance metrics: CSAT, QA, SLA attainment. Based in Chennai, India with 24x7 rotational shifts. 🎯 Requirements 7+ years in customer service roles with strong customer focus. 3+ years leading teams, including coaching and development. Experience with Payroll, Tax, HRIS, Financial, Accounting, or SaaS products. Working knowledge of U.S. payroll operations, tax concepts, and compliance. Strong operational leadership to drive quality, productivity, and satisfaction. Open to 24x7 shifts including weekends and nights. 🎁 Benefits Total rewards package with competitive compensation and benefits. Hybrid work model with in-person collaboration and flexibility. Accessible hiring with accommodations for disabilities. Diversity, Equity, and Inclusion baked into our culture.