Technical Services Engineer, FlashArray (Shift: 7:00 AM to 4:00 PM Eastern Time)

📋 Description Proactively own and resolve customer issues from initial contact to resolution. Diagnose and troubleshoot complex FlashArray problems across multi-platform environments. Lead multi-participant customer calls, including hot escalations, and advocate for customers. Enhance knowledge base with internal and customer-facing articles. Mentor junior Support Engineers on best practices. 🎯 Requirements Minimum 3 years in an enterprise technical support role. Proven experience owning and resolving complex multi-platform issues. Deep troubleshooting skills in storage, networking, replication and performance. Knowledge of Linux, Windows, VMware; LANs/WANs; Storage Area Networks. Strong customer service and multitasking across multiple cases. 🎁 Benefits Flexible time off Wellness resources Company-sponsored team events Access to employee benefits resources