Customer Enablement Manager

📋 Description Manage the adoption journey for a portfolio of large, strategic customers Understand customer goals and success metrics; use product data to drive value Document proactive engagement strategies as bespoke enablement plans Share best practices, use cases, and product expertise to unlock Figma's value Build trusted relationships with stakeholders across roles and departments Collaborate with Account Executives on reviews, expansion opportunities, and renewals 🎯 Requirements 4+ years in Technical Account Management, Technical CSM, or a SaaS customer-facing role Excellent communication skills; able to connect with diverse customer personas Strong product knowledge with a customer-first, consultative approach Proven track record of delivering outcomes and cross-functional collaboration Experience using Figma or design/collaboration tools Background in UX/UI, Design Ops, or frontend development