Customer Operations Specialist- Call Center- Full time
MaritzJob Description
Where Human Connection Fuels Possibility
At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do.
Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.
Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.
And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business.
That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.
We have a passion for excellence and genuine care for the people making it possible.
Continually demonstrate Premiere Customer Service by providing accurate and timely information on programs and services to our customers, processing documents, both manually and electronically, to resolve ordering, shipping or ticketing issues and to update internal tracking systems.
Position will be working M-F, 8-4:30pm CST.
This position can be 100% remote located in the following states: AL, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.What You'll Be Doing
60% Inbound Calls: Receives incoming calls from participants, handles questions regarding their orders, recommends solutions based on participant issues.
20% System Updates: Review and update order information in proprietary system.
20% Back-end Support / Training: Assist with back-end support when needed. Attend training sessions regarding new and/or current clients.
What You'll Bring
- High School Diploma or GED Equivalent
- 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)
- Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment
- Excellent communication skills with clear, articulate phone voice.
- Proficient writing and grammar skills
- Proficient in Microsoft Office Suite
Key Competencies
- Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges
- Positive, upbeat, outgoing professional attitude
- Strong organizational and problem-solving skills
- Strong keyboarding and data entry skills
- Fast learner
- High standard of professionalism
- Kind, caring, patient and empathetic
- Reliable, comes to work daily on time
- Is open to coaching and feedback
- Attention to detail
- Uses good judgment
- Adaptable
- Teamwork Orientation
- Stress tolerance
- Resilience
Things You Should Know
- If working remotely in this role, must have a quiet dedicated work space with no distractions.
- Must have reliable internet connection at home. No Dish internet connection.
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!
View all details at:www.MaritzBenefits.com
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to .
Originally posted on Himalayas
