Analyst II, Service

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.

• Growing your expertise and expanding your skillset with every project.

• Owning your ambition and fueling your career growth.

AtHach(), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler,greener,and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broaderVeraltonetwork, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakesinclimate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us:

About the Role

Are you someone who enjoys making systems work better, improving processes, and helping service teams operate more effectively? We’re looking for anAnalyst II, Service to support core service systems, reporting, and process improvement across a dynamic service environment.

This is a strong opportunity for someone who combinessystems thinking, service operations support, project coordination, and data/reporting capability—and who enjoys working across teams to improve how work gets done.

In this role, a typical day will look like:

• Provide case management support for active service systems

• Deliver administrative support for data refresh activities in required systems

• Lead or support service-related software implementation and enhancement projects

• Produce reports for product quality, departmental performance, and day-to-day service operations

• Help develop, implement, and improve service software systems and processes

• Partner across teams to support operational effectiveness and continuous improvement

The essential requirements of the job include:

• BS/BA in Business, Computer Science, Management Information Systems, or equivalent experience; willingness to pursue coursework is also considered

• At least3 years of experience in a service or customer service systems support environment

• Salesforce.comAdministrator certification or equivalent hands-on experience

• Experience with business software and process flows

• Fluency inEnglish and Portuguese, plus someSpanish

It would be a plus if you also possess previous experience in:

• ServiceMax Certified Administrator I or equivalent experience

• Oracle experience

• Exposure tolean tools orchange management

Hach is proud topartof the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you joinVeralto'svibrant global network of 17,000 associates, you join a unique culture and work environmentwhere purpose meets possibility: where the work you do has an everyday impact on the resources andessentialswe all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Originally posted on Himalayas