Payment Operations Specialist - US

📋 Description Own payment dispute process end-to-end Resolve chargebacks and billing issues with evidence Gather documentation for processors and banks Coordinate with Support, Pharmacy, Finance to fix issues Investigate failed payments and refund requests Monitor payment activity to spot fraud trends 🎯 Requirements 2+ years in Payment Operations, Billing, or similar Experience with disputes or chargebacks Experience with subscription/recurring billing Strong analytical and problem-solving skills Excellent written communication Able to work independently in a fast-paced startup 🎁 Benefits Remote-first culture Direct impact in a growing telehealth startup High ownership and autonomy Collaborate with teams redefining digital healthcare