Job Description
📋 Description Lead a team of Command Center leads and operators across multiple locations. Balance company goals, risk, and ambiguity to deliver safe results. Direct and provide tactical leadership for a multidisciplinary Command Center team across locations and shifts. Oversee lane monitoring, L2 triage, and critical incident responses with risk and business balance. Design and direct shift briefings to communicate initiatives and daily software changes. Track, assimilate, and report KPIs for business reviews. 🎯 Requirements 2+ years of people leadership focusing on growth and development. Experience staffing and planning managers/hourly workers in a 24/7 dynamic environment. Deep understanding of Command Center functions: remote assistance, dispatch, triage, and quality audits. Exceptional critical thinking, incident management proficiency, and high-risk operational experience. Ability to prioritize company objectives from ambiguous mission requirements to maximize team and asset utilization. Experience with DOT, FMCSA, and OSHA regulations as they pertain to remote fleet operations. 🎁 Benefits Hybrid work environment with in-office at least 3 days per week. Annual bonus and equity compensation. Benefits package.
