Response and Resolution Engineer II

📋 Description Resolve technical issues quickly to keep employees productive. Provide hands-on IT support across hardware, software, and systems. Develop and maintain AI-driven automations to improve service desk efficiency. Apply technical judgment, clear communication, and proactive problem-solving. 🎯 Requirements Troubleshoot hardware and software across workstations and enterprise systems. Provide remote support and system configuration across multiple office locations. Analyze systems, programs, and applications to identify root causes. Follow SOPs and document new troubleshooting paths. Manage user accounts, device imaging, and system configuration. Maintain hardware and asset inventory records. 🎁 Benefits Competitive benefits package including medical/dental/vision. Unlimited earning potential. 401(k) with company match. Paid time off. Fun, high-energy environment.