Job Description
📋 Description Own post-sale client relationships and retention. Lead quarterly business reviews and strategy sessions. Build technology roadmaps aligned to client goals. Cross-functional work with delivery, support, and sales. Identify upsell and cross-sell opportunities proactively. Maintain knowledge of core tech areas for credible discussions. 🎯 Requirements 3+ years in account management or B2B client-facing role. Familiarity with IT services or MSP environments. Proven track record of retaining clients and growing book of business. Strong communication and relationship-building with IT managers to C-suite. Proficient with HubSpot; ConnectWise/PSA experience preferred. Proactive, disciplined, and able to identify risks and opportunities. 🎁 Benefits Hybrid model in Knoxville, TN with in-person client meetings.
