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Job Description
📋 Description Manages and monitors the Dispute Defense team to uphold client service. Works with clients to dispute chargebacks. Ensures chargeback responses are submitted within industry timeframes. Manages team workload and reports on win percentages. Monitors chargeback ratios and develops reduction plans. Collaborates with processing partners on vision and process alignment. 🎯 Requirements Bachelor's Degree required. Can-do attitude to go above and beyond daily tasks. Strong attention to detail and organizational skills. Proficient in Microsoft Office and Google Workspace. Experience managing a high-functioning team. Demonstrated experience leveraging AI tools to improve workflows. 🎁 Benefits Health insurance coverage; medical, dental, and vision. Competitive pay with annual bonuses and equity options. 401(k) or RRSP with company match. Flexible time off, paid holidays, and parental leave. Wellness stipends and mental health support. Learning and development funds and leadership programs.
