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Job Description
📋 Description Handle frontline fraud decisioning to support business needs Manage escalations related to risk decisioning with cross-functional teams Complete Zendesk tickets and communications for end users and live payments Communicate with customers by phone on account recovery efforts Contribute to projects and drive new initiatives with the team Experience working on a global team 🎯 Requirements 1+ years of experience in risk, customer experience or payment ops in fintech 1+ years experience with Zendesk Available to work 9am–6pm EST, Mon–Fri Able to come to the office 3x a week for collaboration Experience maintaining personal and team KPIs for capacity and quality Excellent interpersonal, collaboration and communication skills 🎁 Benefits Annual base salary: $80,000-$90,000 Medical, dental, vision plans with 100% coverage, FSA/HSA 401K matching and stock options Wellness program for financial, physical, emotional, social well-being Generous vacation, sick days and holidays Office culture: Remote in Colorado with team events
