Job Description
About Pair Team At Pair Team, we’re an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we’re building the future of more equitable, community-driven healthcare. Our Values Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection. Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness. Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo. Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent. Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others. In the News Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from Pair Team Axios: Pair Team collects $9M for Medicaid-based care About the Opportunity Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Registered Nurse Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare. We seek a full-time Registered Nurse Care Manager to play a critical role in our whole-person, interdisciplinary care model by supporting patient-driven care plans to drive improved outcomes for individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. The Registered Nurse Care Manager will work in a team-based model with a lead care manager community health worker, behavioral health care manager, and nurse practitioner to contribute their clinical expertise towards improving the individuals quality of life through activities such as health education and complex care management. This position primarily allows for remote work; however, it requires PST working hours. What You’ll Do Primarily work with and support a caseload of individuals with complex medical needs Work with individual to identify health/wellness goals and incorporate goals into a Shared Care Plan Educate individuals on medical and behavioral health conditions (including medication) to improve health literacy Provide medication reconciliation in collaboration with the individuals’s pharmacy Provide care management services such as coordinating prescriptions and completing prior authorizations Track and assure that all required assessments and screenings are performed Collaborate with multidisciplinary care team to identify and address barriers to care Identify clinical needs and triage escalations, providing brief interventions as necessary, with support from nurse practitioner clinicians Collaborate on care issues with Enhanced Care Management team by participating in systematic case reviews Consult with Enhanced Care Management team about clinical concerns or questions, provide educational training on chronic disease states, prevention, treatment, meds, and healthy living Build trust and develop relationships with individuals experiencing homelessness, living with Severe Mental Illness/Substance Use Disorder, and living with multiple chronic conditions Use relationship-based strategies to engage individuals in care, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system Seeks to listen openly to individuals and meets them where they are – understanding that adopting an “it’s not my fault but it is my problem” attitude in all communication styles and approaches What You’ll Need Must hold active Registered Nurse license issued by the state of California Located in California (Preferred) Previous experience in care coordination or case management 2-3+ years of experience working for a health plan or at-risk provider Bilingual – English/Spanish Strong technical skills and comfort with new technology innovation, past experience with CRM databases, basic Google suite, email, and video conferencing Must have quiet and HIPAA-compliant at-home work environment with reliable Internet connection and cell phone Strong understanding of cultural fluency Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder Empathetic with a drive to reduce barriers to healthcare and social services for underserved communities Preferred Qualifications A fantastic listener and skilled at “reading people” - able to understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask Excellent communication skills Takes accountability to resolve a patient’s needs to the best of his/her/their abilities Comfortable building relationships with new people Zest for problem solving, seeking answers, and thinking outside the box Detail-oriented and organized self-starter Reliable and comfortable in an ever-changing environment Because We Value You Salary: $80,000 - $95,000 Comprehensive health, vision & dental insurance 401k Opportunity for rapid career progression with plenty of room for personal growth! Monthly $100 work from home expense stipend Flexible vacation policy with unlimited time off Work entirely from the comfort of your own home - no office We provide the equipment needed for the role Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to [email protected]. Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we’re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!
