VIP Account Manager

📋 Description Own and manage a portfolio of high-value VIP players. Build long-term relationships by understanding VIP preferences. Maintain proactive phone-based and digital communication; in-person where appropriate. Travel to meet VIP players to strengthen relationships and value. Monitor activity and metrics to identify churn risk and opportunities. Plan and execute upsell and cross-sell strategies with personalized offers. 🎯 Requirements Fluent English with strong phone-based communication (Spanish a plus) iGaming experience in online Casino or Sportsbook Proven VIP Account Manager or similar revenue-driven role Strong commercial mindset for upsell and cross-sell Comfortable with player data, KPIs, and performance targets Willingness to travel to meet VIP players in person 🎁 Benefits Direct ownership of VIP relationships and performance Autonomy to design personalized strategies Represent the business in high-trust VIP environments Collaboration with a global, innovative team Shape and grow a VIP program in fast-evolving social gaming Diversity and inclusive culture