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Job Description
📋 Description Handle frontline fraud decisioning to support ongoing business needs Manage escalations related to risk decisioning via cross-functional collaboration Complete Zendesk tickets and communications with end users, internal escalations, partnerships or live payments Reach out to customers by phone for account recovery Contribute to projects and drive new initiatives with the squad 🎯 Requirements 1+ years in risk, customer experience, or payment operations, fintech preferred 1+ years experience with Zendesk Available to work 10am–7pm MST, Mon–Fri Experience maintaining personal and team KPIs for capacity and quality Excellent interpersonal, collaboration and communication skills Proactive problem-solving and a strong team player 🎁 Benefits Medical, dental, vision plans with 100% coverage, FSA and HSA 401K matching and stock options Wellness program supporting financial, physical, emotional, social, and community health Time Off: vacation, sick days, holidays, parental leave and wedding days Office culture: Remote work in Colorado with site-level social events and in-person sessions Growth and development: workshops, mentorship programs, and team building
