ServiceNow Project Manager

Our Mission NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow. NewRocket has been awardedthe “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond Come join our Crew! Our Approach to Work At NewRocket, people are not just the backbone; they’re the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it’s not just about a job; it’s about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams. We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let’s create something extraordinary! Your Career We are seeking a ServiceNow Project Manager to lead and guide the work of technical staff on ServiceNow project implementations. In this client facing role, the Project Manager will manage large, complex professional services projects. The Senior PM will be responsible for leading, coaching and mentoring a team to drive project implementations. If you’re ready to take your career to the next level and want to feel empowered to ensure projects success, then this is the job for you! We know how valuable your problem-solving and leadership skills are to our company’s success, so if you are ready to steer high-level projects to success, we are excited to have you on our team! Your Impact - Act as an intermediary between business and technical teams. Define project scope, objectives, and communication plans. Plan project stages, assess business implications, and monitor progress. Assign resources, timelines, and schedules. Lead crew and customer meetings. Oversee project execution, budget, forecasts, schedule, and scope. Identify and mitigate risks and dependencies. Utilize Agile and iterative project methodologies. Develop/update project plans with objectives, technologies, systems, schedules, funding, and staffing. Monitor milestones and deliverables; resolve project issues. Develop and manage WBS for IT projects. Ensure deliverables meet quality standards. Prepare and deliver project status reports and internal/client-facing reports. Build trust-based relationships with clients; understand and align with client expectations. Ensure compliance with customer SLAs for support and enhancements. Coordinate internal team efforts for prompt solutions. Identify and implement continuous improvement opportunities. Maintain deep understanding of ServiceNow products for effective communication. Achieve high customer satisfaction scores. Enhance Managed Services Delivery model and workflows. Provide coaching, mentoring, and cross-training opportunities for team members. Identify and manage risks and issues, including escalations. Deliver Managed Services Offering as per subscription, adhering to SOW provisions. Your Experience 8+ years of business-related experience, with a minimum of 7 years in technology Project/Program management, with highly desired Agile Project Management principles and experience. Experience in strategic planning, resource allocation, monitoring of project process, and detailing schedule reports on measurable items such as milestones and deliverables. Highly proficient in project methodologies and management principles Demonstrated experience managing projects throughout the entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline. Had oversight of the economics of project plans and provided actionable feedback regarding cost-benefit and return-on-investment standards. Broad understanding of the ServiceNow Domain areas Strong written and verbal communication skills Strong facilitation skills Strong attention to detail Ability to assess and mitigate risk Experience leading and motivating a team Comfortable working in a matrixed organization Comfortable working with ambiguity and change Education Bachelor’s degree in Business Management or related field Certifications & Knowledge The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations. Certifications: PMP certification Agile/SCRUM certifications preferred ServiceNow experience preferred. We Take Care of Our People NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status For individuals with disabilities who would like to request an accommodation, please contact [email protected].