Service Delivery Manager

📋 Description Implement, maintain, and optimize client benefit sites. Deliver high-quality service and timely issue resolution. Partner with product, development, and call center to meet client deliverables. Train clients on system features and services via demonstrations. Drive continuous process improvements and resolve client questions. Manage client site configurations and change requests. 🎯 Requirements Bachelor's Degree or equivalent 5+ years direct client-facing experience 2+ years project management experience Benefits administration platform configuration experience Strong technical background to configure complex systems Microsoft Excel proficiency (VLOOKUP, Pivot Tables) 🎁 Benefits Comprehensive Health Benefits Competitive Compensation Flexible Work Environment: Remote-first, office-friendly options Retirement Savings Plans Professional Development Supportive Culture