CX Training Manager

📋 Description Lead and develop internal trainers and facilitators. Own day-to-day training delivery across internal and BPO sites. Partner with Quality and CX to improve training processes. Conduct regular trainer observations with coaching. Analyze training metrics to identify gaps and improvements. Collaborate with Instructional Design to update content. 🎯 Requirements 5+ years in training/development in contact centers. 3+ years managing trainers/facilitators. Experience overseeing training with outsourced/BPO partners. Strong adult learning principles and instructional design basics. Data fluency; analyze training metrics for decisions. Multichannel training experience (voice, chat, email). 🎁 Benefits Competitive total rewards package. 100% company-paid health insurance for yourself. 401(k) with company match. Remote-first environment. Unlimited PTO. Monthly WFH stipend.