Account Manager (Tech Touch/ High volume)

📋 Description Design and launch Tech Touch Account Management program with workflows and automation. Own post-onboarding lifecycle: adoption, health, retention, expansion signals. Primary contact for tech touch accounts using automation and self-service. Build CRM workflows and CS tooling to reduce SLA times. Identify at-risk accounts and deploy interventions before churn. Track core metrics: NRR, churn, renewal, engagement, automation. 🎯 Requirements 3–5 years in account management or tech-touch CS for SaaS. Fluent English; strong written and verbal communication. Experience managing high-volume accounts with scalable approaches. Strong analytical skills; build dashboards and translate data into action. Experience with A/B testing for renewals or automated outreach. High technical aptitude with CRM tools; Salesforce a plus. 🎁 Benefits Competitive base salary Equity package Unlimited PTO and sick days