Job Description
📋 Description Lead and mentor your team to drive satisfaction, retention, and measurable growth Build relationships with stakeholders to ensure customer success and revenue expansion Communicate Zscaler's value to diverse audiences and resolve technical or business challenges Collaborate cross-functionally to advocate for customer needs and enhance experiences Monitor KPIs like NPS, renewals, and product adoption to inform continuous improvement 🎯 Requirements Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving 5+ years of experience in customer success, account management, or similar customer-facing roles, including 2+ years in a leadership position building high-performing teams Demonstrated success in driving customer adoption, retention, and satisfaction in your assigned region Experience building executive-level relationships and serving as the escalation point for customer incidents Strong analytical skills for identifying trends, forecasting behavior, and creating data-driven strategies for success Passion for delivering exceptional customer experiences and driving growth through results-oriented performance management 🎁 Benefits Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks
