Customer Support Team Leader (Argentina)

📋 Description Lead and oversee Customer Support operations for the assigned region. Define and execute regional support strategies aligned with objectives. Monitor productivity, quality, and compliance across all channels. Analyze KPIs to identify trends and opportunities for improvement. Coach Supervisors and support leadership development. Collaborate with Product, Payments, Compliance, Risk, and Ops to improve CX. 🎯 Requirements Proven Team Leader or Operations Manager in CS or iGaming. Experience managing Supervisors and multi-level support teams. Strong CS operations, KPIs, and service quality frameworks. Advanced analytical skills to interpret data and drive decisions. Experience with CRM systems, ticketing platforms, and analytics tools. Knowledge of industry regulations and compliance standards. 🎁 Benefits Health & Wellness focus and global medical coverage. Growth opportunities and career development. Benefits programs for gym, dental, psychology services. Performance-driven rewards and recognition. Dynamic, fast-paced work environment.