Job Description
📋 Description \n \n Serve as first point of contact for customers via phone, chat, and email \n Help customers navigate the application process and resolve blockers \n Build expertise in the Figure ecosystem, including HELOCs and financial products \n Explain complex financial concepts in a clear, customer-friendly way \n Provide troubleshooting support across a range of issues \n Conduct video notary sessions with professionalism and care \n Complete compliance-related steps accurately and consistently \n Identify trends and share ideas to improve the customer experience \n Participate in training and licensing programs \n Contribute to a high-performing, team-oriented environment \n \n\n 🎯 Requirements \n \n 1+ year in a customer-facing role \n Strong verbal and written communication skills \n Ability to explain complex information clearly and build trust with customers \n Comfortable in a structured, fast-paced, high-volume environment \n Adhere to all company security policies and data handling procedures \n Complete mandatory security awareness training within required timeframes \n Promptly report any suspected security incidents to the Security team \n Strong attention to detail and ability to follow process accurately \n Confidence learning new systems and navigating multiple technology platforms \n Ability to complete required compliance training \n Ability to become a licensed e-notary, including passing required background checks \n \n\n 🎁 Benefits \n \n Comprehensive health, vision, and dental insurance \n Company HSA, FSA, Dependent Care, 401k, and commuter benefits \n Employer-funded life and disability insurance \n 11 observed holidays and PTO \n Up to 12 weeks paid family leave \n Continuing education reimbursement \n Hybrid flexibility after training \n New Hire and Anniversary Swag \n Employee Recognition Program \n
