Sr Digital Customer Success Manager

📋 Description Own digital customer success in APJ; drive value of the Segment platform. Design and run scalable programs and frameworks; mentor team. Partner with Global Marketing to design scalable initiatives across industries. Act as trusted advisor with product expertise; guide customers on best practices. Lead cross-functional initiatives with Sales, Renewals, SAs, Product, Marketing. Mentor Digital CSMs; share best practices and contribute to team development. 🎯 Requirements Ability to work APJ time-zone. 7+ years in Customer Success, Scaled Success, or related fields. Deep understanding of SaaS, data platforms and customer lifecycles. Strong cross-functional collaboration; ability to influence global strategies. Proven ability to analyze customer data and translate insights into action. Experience mentoring peers or leading projects that improved outcomes. 🎁 Benefits Competitive pay. Generous time off, parental and wellness leave. Healthcare and retirement savings program. Remote-friendly and flexible work options.