Job Description
📋 Description Manage Help Scout and AR end-to-end; create workflows and automations. Execute invoicing with 97%+ billing accuracy. Explain complex financial topics to customers and teams. Partner with Sales and Success to educate customers. Identify ticket patterns; develop training materials. 🎯 Requirements Bachelors in Business, Finance, or related field. 2+ years in Customer Support, Accounts Receivable, or Billing. Excellent written and verbal communication; train on new processes. Excel/Google Sheets; exposure to NetSuite or QuickBooks. Resourcefulness and problem-solving; lead on tough issues. 🎁 Benefits Competitive salary Remote/hybrid environment Potential equity compensation Flexible PTO Medical, dental, and vision insurance FSA/DCA and commuter benefits
