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Job Description
📋 Description Manage a portfolio of customer accounts and track usage and health Guide customers to digitize operations and track ROI with Tulip Manage renewals and support commercial expansion Coordinate with internal teams to resolve customer needs Build scalable processes for the Customer Success function Communicate account health and ROI to customers and leadership 🎯 Requirements 4+ years in Account Management, Customer Success (SaaS) or related client-facing role in manufacturing Direct experience changing manufacturing shop floor operations or IT systems Experience creating and leading executive presentations in enterprise settings Experience coordinating cross-functional teams (Sales, Product, Engineering, Marketing, PS) Ability to travel (approx. 20%) BA/BS required; MBA/Masters a plus 🎁 Benefits Direct impact on product and culture Company equity Competitive benefits package including health, dental, vision, disability, 401(k) Flexible schedule and unlimited vacation Virtual company events and happy hours Fitness subsidies
