Trust & Safety Lead

📋 Description Lead Trust & Safety program and a team handling escalated tickets across products. Evolve the framework with product and engineering; land policies, playbooks, SOPs. Identify patterns from tickets and turn into product/process/policy improvements. Uplevel the team with training, updated help center content, onboarding. Partner with legal, product, and leadership on sensitive incidents and post-mortems. 🎯 Requirements 7+ years leading Trust & Safety or related at a consumer tech platform. Experience handling escalated requests in fast-growth environments using Zendesk. Led Trust & Safety at a consumer tech platform; built policies and managed a queue. Triaged novel incident types; documented and trained teams on new protocols. Communicated sensitive incidents to legal, product, leadership with clarity. Empathetic, precise, warm communication; comfortable with emotionally heavy topics. 🎁 Benefits Distributed company; hire regardless of location with overlap to Americas time zones. Salary ranges listed for US states (USD). Disability accommodations available.