Support Engineer

📋 Description Provide technical product support for customer-reported incidents and service requests. Investigate customer-reported issues including errors, performance, and behavior. Troubleshoot data processing, adapters, scheduled jobs, reports, and workflows. Review logs and Oracle findings to identify root causes. Collaborate with Product Engineering, Cloud Operations, Database Admin, and Customer Success. Reproduce issues in internal or non-production environments when possible. 🎯 Requirements 2–4 years of experience in product, application, or enterprise software support. Strong knowledge of Java, Java EE/J2EE, JDBC, and Java-based apps. Strong knowledge of Oracle Database and SQL. Experience reviewing Java stack traces, logs, server logs, and DB logs. Understanding of REST and SOAP web services, XML, JSON, HTTPS, and authentication. Familiarity with Linux/Unix commands and server troubleshooting. 🎁 Benefits Professional growth and development opportunities. Flexible working hours. Four recharge days per quarter. High-end laptop (Dell or Mac) provided. Competitive pay and bonus. 18 vacation days per year plus 15 sick/casual days.