Enterprise Customer Success Manager

📋 Description Develop strategies to foster long-term enterprise relationships and adoption. Collaborate with Enterprise Account Managers and Support to resolve issues and request features. Monitor usage and data to demonstrate value and improve health/adoption. Act as escalation point for complex queries and ensure timely resolutions. Identify upsell opportunities and support renewals to grow revenue. 🎯 Requirements Fluency in English and French essential. 2+ years in customer-facing SaaS roles. Analytical mindset; use data to measure customer health. Proven ability to manage multiple projects in a fast-paced environment. Exceptional communication to build trust with stakeholders across departments. Familiarity with Google Suite and Zoom; Planhat and HubSpot a plus. 🎁 Benefits Dedicated learning budget for skills growth. Work on cutting-edge solutions with weekly releases. Global, diverse team collaboration. Be part of a scaling SaaS unicorn. Regionally tailored rewards and benefits.