Customer Success Manager II

📋 Description Provide platform expertise to help customers execute recognition strategies Establish goals and KPIs for customer accounts Track implementation and post-implementation adoption Drive usage and best practices via virtual meetings Plan program rollouts and cross-functional use cases Manage a revenue pipeline with up-sell and cross-sell 🎯 Requirements 5-8 years account management in software/SAAS Bachelor's degree Proficiency with Salesforce or force.com CRMs Experience presenting to senior audiences Explain solutions, set goals, develop opportunities, dashboards Excel/PowerPoint analytics for business reviews and quotas 🎁 Benefits Hybrid-first work model and flexible arrangements Competitive benefits and growth opportunities Inclusive, diverse, and equitable workplace Culture of recognition and collaboration Work with disruptive, data-driven tech